Qualico Properties Living: Terms & Conditions

Last Updated: February, 2026

1. Definitions

For the purposes of these Terms & Conditions, the following words have the assigned meanings:
“Affiliate” has the meaning ascribed in the Business Corporations Act (Alberta).
“App” means the Qualico Properties Living application.
“Building” means The Switch.
“Company”, “we”, or “us” means Station Lands Ltd. o/a Qualico Properties
“Lease” means the lease or tenancy agreement between you and the Company relating to your access of the Building and the specific premises, as more particularly described therein.
“Privacy Policy” means the Privacy Policy of the Company.
“Terms” means these Terms & Conditions.
“you” means the individual(s) accessing or using the App and the Services, as applicable.

2. Acknowledgement

These are the Terms governing the use of the App and the agreement that operates between you and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the App. By downloading, accessing, or using the App, you agree to be bound by these Terms. If you disagree with any part of these Terms and Conditions then you may not access the App. Your access to and use of the App is also conditioned on your acceptance of and compliance with the Privacy Policy.

By using the App, you represent that you are over the age of 18; the App and the Services are intended for use by individuals aged 18 and older.

3. Services

The App is a resident experience tool that may allow you to (where enabled at your Building): submit maintenance requests, receive building notices, message your property management team, book amenities, manage deliveries/guest access, and use mobile credentials for building/suite access (collectively, the “Services”). Availability of the Services provided may vary, and not all Services may be available in your Building. Further, the Services are subject to change from time to time, as determined by us, in our sole and unfettered discretion.

If enabled by your property manager, the Services may include connected device features such as smart locks, HVAC controls, and water leak detection sensors. These systems may capture operational data (e.g., lock activity, temperature adjustments, or water alerts) to provide functionality within the App.

4. Acceptable use

You agree not to:

• use the App or Services for unlawful, abusive, harassing, or fraudulent purposes;
• attempt to access other residents’ information or restricted systems;
• engage in any activity that may interfere with the App or Services; and
• misuse or attempt to exploit vulnerabilities in the Service.

5. Rules and Regulations

These Terms do not replace your Lease, resident handbook, building rules, and/or other policies relating to your tenancy (the “Rules”), and these Terms are only intended to apply to your use of the App. The Rules (and applicable laws) govern your tenancy and your use of the Building. If there’s a conflict between these Terms and Rules, the Rules apply.

6. Emergencies

The App is not intended to be used for emergencies or other urgent safety situations. Always call 911 for emergencies. For Building emergencies, please use the published emergency contact method for your Building or as defined in the Rules.

7. Eligibility

You must be an authorized resident/occupant (or otherwise authorized user) to use the App. You agree to provide accurate information, and keep such information up to date, and to keep your login credentials secure. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account. You are responsible for all activity on your account.

8. Security

By using the App or the Services, you agree:

• your phone and App are credentials like keys, and should be kept secure and up to date;
• not to share Services, screenshots, or your access credentials for the App; and
• if your phone is lost/stolen or you suspect unauthorized access under your access credentials, you shall notify your property manager immediately.

9. Amenity Bookings

Amenity booking features are provided for convenience, and use of such amenities is subject to the Rules.

10. Fees and chargebacks

You remain responsible for rent, fees, and any chargebacks under the Rules. The App may display charges or request approvals, but payment of same is governed by the Rules and applicable laws.

11. Third-party services

The App may be provided or supported by third-party technology partners and may integrate with building systems (e.g., access control, intercom, payment processors). Your use may also be subject to third-party terms, and service availability may depend on those systems.

12. Privacy

Our collection and use of personal information is described in the Privacy Policy. If you do not agree with the Privacy Policy, do not use the App.

13. Intellectual property

The App and all related content (excluding your submitted content) are owned by or licensed to us and protected by applicable intellectual property laws and remain the exclusive property of the Company and its licensors. You receive a limited, revocable, non-transferable license to use the App for its intended purpose during your authorized residency/access period.

14. Third-Party

The App may contain links to third-party web sites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

15. Disclaimer

Neither the Company nor any of the company’s providers, including, without limitation, its property manager, makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the App or the Services, or the information, content, and materials or products included thereon; (ii) that the App or the Services will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the App or the Services; (iv) that the App or the Services, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components; or (v) the back up of data (including requests made) or response times for requests made under the App.

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors, property managers, and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the App and the Services, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

16. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages arising from your use (or inability to use) the App, including missed notifications or service delays. This does not limit rights that cannot be excluded under applicable consumer/residential tenancy laws. Even if the Company has been advised of the possibility of such damages, the total liability of the Company shall be limited to the amount actually paid by you through the App, or $100 if no purchases were made.

17. Dispute

If you have any concerns or disputes about the App or the Service, you agree to first try to resolve the dispute informally by contacting the Company. If the dispute cannot be resolved, you agree to submit to binding arbitration under the laws of Alberta, Canada.

18. Severability and Waiver

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

19. Updates or Changes to the App or Terms

We may update the App or these Terms from time to time, in our sole and unfettered discretion. If any changes or updates are material in nature, we will provide notice in the App or by another reasonable method. Continued use after updates constitutes acceptance thereof.

20. Governing Laws

The laws of the Province of Alberta, Canada shall govern these Terms.

21. Termination

We may suspend or terminate your App and Services access at any time, without prior notice or liability, for any reason, including, without limitation, if you are no longer authorized (e.g., end of tenancy), you breach the Terms or for misuse. Upon termination, your right to use the Services will cease immediately.

22. Contact

Questions about these Terms or App support, please contact us at: qpliving@qualico.com